Welcome to the Community Forum! NitinK.
I see that you’re both having the same problem with employee self-onboarding. We haven’t heard of any issues with it lately, but here’s a quick fix: make sure there’s no TFN listed in the employee card file before you submit the onboarding. You’ll also need to manually add the missing bank details and TFN for new employees. If you’ve just invited a new employee and their details aren’t showing up, then this is indicating a potential issue with the integration between Flare and MYOB.
So we can dig deeper, please partner with our live chat support for more detailed assistance. To connect with a live chat agent, please start by contacting our virtual assistant, MOCA, through myob.com/support. If MOCA is unable to resolve your issue, it will transfer you directly to our live chat team for further help. Also, you can raise a support ticket via My Account.
Cheers,
Princess
Hi Princess,
I would suggest to focus on Flare / Myob integration. I have observed things breaking with self onboarding usually after the new myob updates.
