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GCI
Experienced Cover User
3 years ago
Solved

Employee Self-Onboarding - not working

Good morning, we are suddenly having issues with the employee self-onboarding process.  We used it a few times a couple of weeks ago to test it out but now we are unable to sent the the email?  I have taken a screenshot of the error for you.

 

  • debm's avatar
    debm
    2 years ago

    It seems that we have found a fix for anybody that is having the same problem.  When in the inbox if you push the down arrow a few times it will scroll down and show all the invoices that were previously hidden, so no need to reinstall anything.

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago
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    Hi GCI, 

     

    Thanks for your post. The message you've received indicates that you need to upgrade your file to the latest version before sending the invite, once upgraded this should work. 

     

    Do let me know how you go. 

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Good morning, we are suddenly having issues with the employee self-onboarding process.  We used it a few times a couple of weeks ago to test it out but now we are unable to sent the the email?  I have taken a screenshot of the error for you.

 

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Good morning, we are suddenly having issues with the employee self-onboarding process.  We used it a few times a couple of weeks ago to test it out but now we are unable to sent the the email?  I have taken a screenshot of the error for you.

 

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Employee Self-Onboarding - not working","moderationData":{"__ref":"ModerationData:moderation_data:758960"},"body":"

Hi GCI, 

\n

 

\n

Thanks for your post. The message you've received indicates that you need to upgrade your file to the latest version before sending the invite, once upgraded this should work. 

\n

 

\n

Do let me know how you go. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"228","kudosSumWeight":0,"postTime":"2022-05-20T09:25:44.683+10:00","lastPublishTime":"2022-05-20T09:25:44.683+10:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":1107},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Staffing_and_Payroll/message:758809/message:758960","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:758977"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"464","rawBody":"

Hi , 

\n

 

\n

Thanks for your post. The message you've received indicates that you need to upgrade your file to the latest version before sending the invite, once upgraded this should work. 

\n

 

\n

Do let me know how you go. 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:758960_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"228","videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:758977":{"__typename":"ModerationData","id":"moderation_data:758977","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:758977":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5265"},"id":"message:758977","revisionNum":1,"uid":758977,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"parent":{"__ref":"AcceptedSolutionMessage:message:758960"},"conversation":{"__ref":"Conversation:conversation:758809"},"subject":"Re: Employee Self-Onboarding - not working","moderationData":{"__ref":"ModerationData:moderation_data:758977"},"body":"

All good now Melissa thank you.

 

 

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All good now Melissa thank you.

 

 

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