Forum Discussion

YashC's avatar
YashC
5 months ago

Employee Self-Onboarding not saving Bank Details and TFN number

Hi Guys, I have noticed since last few weeks, new employees who onboard through the Flare link, do not have their bank details and TFN number come across to myob accountright!!   At first I though...
Kerrin987's avatar
Kerrin987
18 days ago

I have had this issue with two new employees (different entities and datafiles) this week

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    18 days ago

    Hi Kerrin987,

    This issue may require further assistance on the backend. Please make sure to reach out to our support team directly. You can contact them via Live Chat through our virtual assistant at MYOB Support or by submitting a support case via MYOB My Account.

    Regards,
    Earl

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