Hi RightTick.
Thanks for posting.
There are a lot of factors that could hinder the app from being downloaded from the app store. But there are a couple of things we could try to fix the issue, One of which is trying to make sure you are on the latest version of firmware update for your phone and have the Android security up-to-date. We could also try to clear Google Playstore cache and data and uninstall Playstore updates, then try to see if it lets you download the app.
If none of these work we could find an APK file of the teams app and then install it manually on the phone.
If you need further assistance or have any other questions feel free to reply to this thread.
Cheers,
Genreve.
Hi Genreve_S
This is happening with couple of our employees. Their phones are all up-to-date with software updates.
They are working remotely and it is very hard for me step through the troubleshoot remotely.
Can you please share the APK file to manually download the app on phones of impacted employees?
Regards
