Employees unable to see the timesheets they have logged on MYOB Teams app.

Hi SusieMcK,

Thanks for your post.

My apologies for the late response. Approved timesheets should also be visible for employees in the MYOB Team app by going to their profile and selecting Timesheet Records. When your employee tries to check their timesheets, did they receive any error messages? Also, kindly check if the timesheet preferences are turned on in your MYOB team. If you're already using timesheets in MYOB, you'll have this preference activated. Here's how to do it:

1. Click on your business name and choose Payroll Settings.
2. On the General payroll information tab, select Use timesheets to track employee hours.
3. Choose the first day of your timesheet period from the Week Starts list.
4. If your pay date varies—for example, if you pay monthly—it doesn't matter which day of the week you select.
5. Click Save.

Please also check if the employees are hourly or on salary, as timesheets can be submitted for hourly employees only. Secondly, go through the Setting up MYOB Team and Using MYOB Team App Help article to ensure every step has been followed. The main thing to check is if employees are added correctly under their managers. 

If nothing helps, delete the location and re-enter it again in the Locations tab, as that has happened to resolve the issue for some users. Lastly, kindly delete the existing timesheet, then re-enter it and try to submit it again.

If the issue persists after following those steps above, please let us know so we can investigate further.

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Kind regards,

Shella