Forum Discussion

SusieMcK's avatar
SusieMcK
Experienced Cover User
10 months ago

Employees unable to see the timesheets they have logged on MYOB Teams app.

I have a number of employees who are unable to see the timesheets they have logged on their MYOB Teams app. I have advised them to update the app as well as uninstall and reinstall, but it does not ...
SusieMcK's avatar
SusieMcK
Experienced Cover User

Upon deleting the location and getting everyone to re download the app and sign in again, we now have more issues than before.

If an employee submits a leave from, the employee can see this on their app, however it does not come thru to the Office portal for it to be acted on.  

Can I please have a timleline on when these issues will be addresses.  We will be unable to continue using MYOB Teams in the format that it is currently in. 

 

Doreen_P's avatar
Doreen_P
MYOB Moderator
10 months ago

Hi SusieMcK,

 

Thanks for your response.

 

Regarding the timeline of when the issue using the MYOB Team app, the timesheets don't appear on your employees end, we can't provide a timeframe for when it will be fixed as we haven't received any updates from the relevant team. With your other concern about the MYOB Team, kindly provide us with more details or screenshots so we can further assist you.

 

Best regards,

Doreen

  • SusieMcK's avatar
    SusieMcK
    Experienced Cover User
    10 months ago

    Thank you.

    Where should I upload screenshots to?

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      10 months ago

      Hi SusieMcK,

       

      You may attach the screenshots to your reply here in the Community Forum. Please make sure that there is no sensitive information in the screenshots.

       

      Best regards,

      Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.