Hi, jinnie_018
Thanks for your post, and welcome to the MYOB Community Forum.
We are sorry for not being able to respond right away.
As per checking the screenshot you have attached, you are still on STP (Single Touch Payroll) Phase 1. We highly recommend moving to STP Phase 2 to avoid receiving this type of error message. You may check The Help Article: Getting ready for STP Phase 2 for more information. Also, kindly clear the browser cache and try using a different browser.
Please let us know if you require any further assistance with this. We are happy to assist.
Best regards,
Doreen