Forum Discussion

DeIzz's avatar
DeIzz
Member
7 months ago

ETP payments not in YTD reports

Hi,   I have 5 employees who were terminated in September last year, and they all had associated ETP payments.   The ETP tax withholding is showing up on YTD verification report and also their in...
Princess_R's avatar
Princess_R
MYOB Moderator
7 months ago

Hi DeIzz,

 

Thanks heaps for letting us know what’s going on with those ETP payments. You’re definitely not alone, we have had a couple of similar reports to this from customers. We’re gathering all the details we can so our team can get to the bottom of it, and we will need you to please contact our team. They’ll double-check a few things with you to make sure it's not an unrelated issue and log your details for further investigation if needed. The best way to reach them is to start a chat with our virtual assistant, MOCA, and they’ll get you over to the live chat team. 

 

Cheers,

Princess

DeIzz's avatar
DeIzz
Member
7 months ago

Thanks, chatting with them now.

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