Forum Discussion

CuriousAccount's avatar
CuriousAccount
3 days ago

Flare Employee Benefits Gift Card Program - Privacy Invasion

After seeing the Flare Employee Benefits program at one of the MYOB events our practice decided to sign up to take advantage of some of the benefits including discounted gift card purchases.

 

I decided to try and make a discounted gift card purchase. 

 

After paying, I received an email not long after from a Flare "Enterprise Customer Advocate" requiring to manually ID me "due to the nature of the services we provide and our commitment to security, certain transactions are automatically tagged for review".

 

I received an SMS with a link which required me to upload:

  • A valid government-issued photo ID
  • A video verifying myself.

The email informed me that once the ID verification was completed the gift cards would be released to me.

 

Surely this is huge invasion of privacy just for some gift cards?

 

Is MYOB aware of this?

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    3 days ago

    Hi CuriousAccount,

     

    Thanks for sharing your concerns regarding the Flare Employee Benefits Gift Card Program. We understand that privacy and security are important, and we appreciate your bringing this to our attention.

     

    Flare, as a third-party provider, has security measures in place to prevent fraud which is why they request ID and video verification for certain transactions. We recommend reaching out to Flare's support team directly to discuss your concerns or inquire about alternative verification methods. If you'd like to learn more about Flare's Privacy Policy, you can check it out here: Privacy Policy - Flare HR.

     

    Regards,

    Sai

     

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