Forum Discussion
Hi BBSK,
Thanks for getting back to us and for the extra information. I've had a look, and it seems there aren't any known issues that match what you're describing. Could you please try to open the file using your phone with mobile data? This could help us figure out if the problem might be related to your internet connection or device.
If the issue persists even after trying this, it will be a good idea to chat with our virtual assistant, MOCA, on our website. If you don't get the help that you need from MOCA, do not worry as you'll be seamlessly transitioned into the live chat. You can also request support via your account at myob.com, as this might need a bit more troubleshooting.
Feel free to start a new thread if you need any other assistance in the meantime.
Thanks,
Genreve