I can not access pay runs since the upgrade to MYOB
Since MYOB upgraded, I can not access my pay runs, or create a pay run. How can I pay my employees!!
Forum Discussion
Hi BBSK,
I appreciate your patience with this. I get that you're having trouble accessing pay runs on your phone. You might want to try it in a browser to see if it goes through without any glitches. If the issue still persists, our website's virtual assistant, MOCA, is there to assist you. If MOCA isn't able to resolve the problem, you'll be automatically switched to a live chat, or you can ask for support via your account at myob.com, as this will need further investigation.
Feel free to post again anytime you require further assistance.
If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
Kind regards,
Shella
I have tried accessing it on various devices and browsers with no luck. And I can't see MOCA on my dashboard
Hi BBSK,
Thanks for your response. After reviewing your account and access, it appears that there are no issues with it. Additionally, you can access MOCA by logging into myob.com/support for any queries or assistance you might need. If MOCA is unable to provide the help you need, you will be escalated to our live chat team, which is ready to pick up where MOCA left off.
Feel free to post again, we're happy to help!
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regads,
Earl
