Forum Discussion

TC1808's avatar
TC1808
Experienced User
17 days ago

Invoice searching not working

Searching for invoices is not working AGAIN. I contacted MYOB about this previously and was advised to use another browser which I did. That worked for a while and now that has stopped working too.

 

I have checked the date range is correct, set to all invoices, status is set to all, customers is set to all. When I enter the invoice number I am looking for I get nothing I've tried searching by invoice number, by customer, by status with the same result. This has only happened since the latest update. Is there a hidden field I can't see?? I've tried logging out and logging back in, shutting down and opening it up again, still no joy. Frustrating!!!

 

 

 

6 Replies

  • Anvil1's avatar
    Anvil1
    Experienced User
    15 days ago

    Having exactly the same issue right at the time of the month I need to be doing invoices!  Some response from MYOB would be appreciated as this is ridiculous.  We should not have to keep changing browsers to be able to use the system.

  • Lavinia9's avatar
    Lavinia9
    Member
    15 days ago

    I know this isn't a permanent fix, but it should help as a temporary fix. Clear your browser cache, close the browser entirely (or even reboot your PC), then try again.

  • TC1808's avatar
    TC1808
    Experienced User
    15 days ago

    Thanks, have tried that too but appreciate your suggestion :)

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    15 days ago

    Hey TC1808​ 

    Like Lavinia9​ suggested, clearing your browser cache, trying a different browser and/or rebooting your PC should usually help. If the issue persists, please get in touch with the team via MOCA for live chat or by raising a case from your My Account dashboard for further investigation. 

  • TC1808's avatar
    TC1808
    Experienced User
    14 days ago

    Hi AmandaMYOB​ I've already tried ALL of that on a number of occassions and it hasn't worked - or it might work for that instance and then next time I log it's the same rigamorole. Raising a case from MY Account is also a joke. I'm still waiting a month to hear on another matter. MYOB customer service leaves a lot to be desired. 

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    12 days ago

    Hi TC1808,

     

    I understand why you’re frustrated, especially if you’ve already tried those steps a number of times and keep ending up in the same spot. We’re currently working through a backlog, so response times are taking longer than usual at the moment. As soon as a team member becomes available, someone will pick this up and assist you. In the meantime, you can also try the other ways to contact our support team here.

     

    Regards,

    Sai 

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