Forum Discussion

ALFA-J's avatar
ALFA-J
3 months ago

IRD filing

Why does my last payroll (payment 30 September) not show at the IRD? The payroll was processed in the normal way.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    3 months ago

    Hi ALFA-J,

    Welcome to the Community Forum! 

    To fix this, you can add an employee as a new employee and then reprocess the pay. If there is a recorded pay in your system from the old record, you'll need to delete it to avoid duplication.  

    I hope this helps!

    Regards,
    Earl

    • ALFA-J's avatar
      ALFA-J
      3 months ago

      Sorry I don't understand. Do you mean create the pay run again and re-file with IRD?

      How do you delete the old pay run??

       

      And more importantly, why did the IRD filing process fail? Does this happen often? If I need to check that the filing has been successful each time, what is the advantage of "automatic" filing?

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        3 months ago

        Hi ALFA-J,

         

        There are multiple possible reasons why some pay runs aren't recognized by the IRD. I recommend checking the payday filing window to check on individual pay runs and see the status/errors based on this guide. 

         

        Let us know if you need any further help with this. 

         

        Thanks,
        Genreve

         

         

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