Forum Discussion

Zachrbert1's avatar
Zachrbert1
Contributing User
2 years ago

Issue with Payroll

I keep getting this message when trying to open Payroll PDF and e-mail to worker "Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch ...
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi Zachrbert1 

Thank you so much for your post. We do recommend on clearing up your browser's cache and history and try logging in from a different browser. 

Please do let me know how you go on this. 
Regards,
Earl

Zachrbert1's avatar
Zachrbert1
Contributing User
2 years ago

As stated have already tried this and it didn't work!!

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi Zachrbert1 

     

    Thanks for the update.

     

    To correct the situation, I would recommend to check the Payroll Details > Employment details > Make sure that the Default pay slip delivery is set to To be emailed. Also, please check the Payroll Settings > Pay slip email defaults. Make sure to set up the From name and Reply-to email address correctly. Once done, please try to email the pay slips to the employees. 

     

    Please let me know how it goes.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Best regards,
    Doreen

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