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LesleyMCTG's avatar
LesleyMCTG
Contributing User
6 months ago

Issues with Payroll csv and having to split payment runs

Hi,    We use SIMPRO for timesheets that we upload to MYOB as a csv file. We have 62 hourly paid staff and 1 salaried staff. The csv file is around 60kb. Payroll is completed weekly.   Using the ...
Doreen_P's avatar
Doreen_P
MYOB Moderator
6 months ago

Hey LesleyMCTG​,

 

Running weekly payroll for a crew of 63 via SIMPRO CSV shouldn’t mean juggling four smaller pay runs. We’re across an issue in MYOB Business where the “Something went wrong” message fires when a pay run includes three or more employees. No worries, your account is now on the list of affected users so you’ll get updates as we move on the fix. Whilst the team investigates the root cause, below is a handy workaround for you.

 

  • Open any employee record.
  • Head to Payroll details, open the Leave tab and click Save. This is to refresh the background data so the pays can be recorded.

If the message still appears after that, make sure clear your browser cache.

 

Cheers,

Doreen

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