Forum Discussion

BarryM1's avatar
BarryM1
Experienced User
4 months ago

Limit on number of employees in payroll MYOB business

We have some issues now regarding the number of employees in that we can process at the one time 59 seems the limit any answers please

4 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    4 months ago

    Hi BarryM1

     

    There’s no set limit on how much payroll you can process in the software. There is a limit on how many employees you can have in MYOB Business, though. For the full rundown, have a read of the help article Payroll limits and fees.”

     

    Regards,
    Genreve 

  • BarryM1's avatar
    BarryM1
    Experienced User
    4 months ago

    When I log in to MYMYOB, it shows that our program, Business Pro, is inactive. Can you assist, please? I still don't know our current situation regarding the number of employees.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    4 months ago

    Hi BarryM1,

     

    That's a bit odd. If your MYOB Business file is showing as inactive, the quickest way to sort this is for us to check your subscription and account details. Please give our team a call, jump onto live chat via our virtual assistant MOCA, or create a support ticket via MyAccount so we can securely verify everything, and re-activate if needed.

     

    Cheers,

    Princess

  • Hi BarryM1​ ,

    Are you still having issues with this? We encountered payrun limits all of a sudden in our last payroll and we found that we were able to process around 60 employees at one time. We have around 150 employees to pay in our payroll file and we've never had an issue up until last month. 

    Our accountant just advised me that she spoke with MYOB support and that there is a 50 employee "limit". Very odd for MYOB to introduce a limit like this all of a sudden considering one of the AccountRight tiers says "unlimited employees".