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Loco18's avatar
Loco18
Experienced Cover User
2 months ago

Merge of Superfund

I have a new employee who states his Superfund is Vision Super but the USI is for Active Super. i spoke to Vision and there was actually a merger but MYOB only gives me the choice for the old super...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 months ago

Hi Loco18, 

 

Thanks for flagging this. If the employee’s fund is listed as Vision Super, but the USI you’ve been given aligns to Active Super after the merger, and none of the Vision Super entries in MYOB match that USI, this is something our team will need to check further.

 

For now, I wouldn’t recommend selecting a fund option with a mismatched USI.

Please reach out to support and include the following so the team can verify the fund details and whether the fund list needs to be updated:

  • the fund name provided by the employee
  • the ABN and USI
  • confirmation from the fund about the merger
  • a screenshot of the available fund options in MYOB showing the mismatch

That will give the team what they need to review it properly, and advise the correct setup for the employee. You can reach out by creating a ticket in My Account or connecting to our live chat team through MOCA, our virtual assistant. 

 

Regards,
genreve

  • Loco18's avatar
    Loco18
    Experienced Cover User
    2 months ago

    I have tried to do a live chat as I don’t have authority to access my account. Have waited up to 30 minutes both times and still nothing

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