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Frem-J's avatar
Frem-J
2 years ago

"Missing" Employee Payment Histories

Hi, 

 

I am trying to compare employee pay histories against timesheets for the same pay periods but I am unable to extract the full employee payment histories in MYOB. What might cause this issue?

 

Thanks

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  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago
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    Hi Frem-J,

     

    Thank you for your post, and welcome to the Community forum!

     

    My apologies for the delayed response.

     

    I understand that you're having trouble extracting the full employee payment histories in MYOB. The issue you're experiencing could be caused by a few factors. One possible reason could be related to the date range you're using to extract the payment histories. Make sure it covers the pay periods you're interested in. Another potential issue could be related to the processing of payments. If a pay has been recorded in MYOB, there are cases where it could be deleted or reversed, which might cause discrepancies between the timesheets and the pay history. 

     

    Please let me know if you require further help.

     

    Cheers,

    Princess

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Hi, 

 

I am trying to compare employee pay histories against timesheets for the same pay periods but I am unable to extract the full employee payment histories in MYOB. What might cause this issue?

 

Thanks

","body@stringLength":"252","rawBody":"

Hi, 

 

I am trying to compare employee pay histories against timesheets for the same pay periods but I am unable to extract the full employee payment histories in MYOB. What might cause this issue?

 

Thanks

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What might cause 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\"Missing\" Employee Payment Histories","moderationData":{"__ref":"ModerationData:moderation_data:859202"},"body":"

Hi Frem-J,

\n

 

\n

Thank you for your post, and welcome to the Community forum!

\n

 

\n

My apologies for the delayed response.

\n

 

\n

I understand that you're having trouble extracting the full employee payment histories in MYOB. The issue you're experiencing could be caused by a few factors. One possible reason could be related to the date range you're using to extract the payment histories. Make sure it covers the pay periods you're interested in. Another potential issue could be related to the processing of payments. If a pay has been recorded in MYOB, there are cases where it could be deleted or reversed, which might cause discrepancies between the timesheets and the pay history. 

\n

 

\n

Please let me know if you require further help.

\n

 

\n

Cheers,

\n

Princess

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-02-26T20:00:33.306+11:00","lastPublishTime":"2024-02-26T20:00:33.306+11:00","metrics":{"__typename":"MessageMetrics","views":113},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Pay/message:858176/message:859202","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1209","rawBody":"

Hi ,

\n

 

\n

Thank you for your post, and welcome to the Community forum!

\n

 

\n

My apologies for the delayed response.

\n

 

\n

I understand that you're having trouble extracting the full employee payment histories in MYOB. The issue you're experiencing could be caused by a few factors. One possible reason could be related to the date range you're using to extract the payment histories. Make sure it covers the pay periods you're interested in. Another potential issue could be related to the processing of payments. If a pay has been recorded in MYOB, there are cases where it could be deleted or reversed, which might cause discrepancies between the timesheets and the pay history. 

\n

 

\n

Please let me know if you require further help.

\n

 

\n

Cheers,

\n

Princess

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