Forum Discussion

StaceyH96's avatar
StaceyH96
User
8 months ago

MYOB Team - Permissions Issue

I am setting up the staff at the business to record timesheets and have multiple businesses under my account. When I try to open one business file it gives me an error: Sorry you don't have the perm...
Princess_R's avatar
Princess_R
MYOB Moderator
8 months ago

Hi StaceyH96, 

 

Thank you for your post. I'd like to extend you a warm welcome to the Community forum. I hope you find it a great source of information.

 

I appreciate your patience with this issue. To better assist you with the error you’re encountering when accessing a specific business file. The first thing I suggest is to ensure the correct login credentials for that business file. If the login details are correct and you're still facing the error, then we can start to investigate further. I'll reach out to you via private message to gather some of your account information. Please keep an eye to your Community forum inbox, and we'll continue to discuss this matter through that channel.

 

Cheers,

Princess

  • Rach76's avatar
    Rach76
    User
    6 months ago

    I am also having the same error popup.  I work for 2 companies and use MYOB Teams through AccountRight and Essentials.  Worked fine on Friday now both applications come up with the same error.  Please help ASAP.  I am an authority on both accounts.

     

     

  • TraceyShenton's avatar
    TraceyShenton
    Experienced Partner
    6 months ago

    I am having the same issue - I cannot access Teams and it is saying i dont have permission and to contact the owner.  I am the owner of the file

    • Bcgarden's avatar
      Bcgarden
      User
      6 months ago

      Same here!  Im trying to do wages and it wont let me!!  Very frustrating 

      • TraceyShenton's avatar
        TraceyShenton
        Experienced Partner
        6 months ago

        Yes I need to do wages too and cannot access timesheets to approve.

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      6 months ago

      Hi All

       

      Thanks for your post, and welcome to the MYOB Community Forum.

       

      We understand how frustrating it can be, and we appreciate your patience. We're pleased to inform you that our dedicated technical team has successfully resolved the problem. You should now be able to access the MYOB Team without any issues.

       

      If you continue to face any difficulties or have further questions, feel free to let us know, and we'll be more than happy to assist you.

       

      Best regards,

      Doreen

  • bindi87987's avatar
    bindi87987
    Contributing User
    6 months ago

    Can you please share how you fixed this - the same issue is happening for me right now.