When an employee enters a timesheet in the app with an activity, job & customer selected and it is approved when it appears in MYOB time billing the activity, job & customer do not come across. All other data does. How do we fix this?
Hi, DJC_Cate
Thanks for your post.
When entering activities in a timesheet, it can only have the hours worked. In your case, please send us a screenshot of the time when an employee was able to enter a job and customer. This will help us assist you efficiently. Make sure to remove any sensitive information before posting in the Forum.
Best regards,
Doreen
Hi Doreen,
Here is an example. So I submit time as an employee in the MYOB Team App selecting an activity, job & customer. I then approve it in the MYOB Team Portal (where it does not show that information which I would actually be required to review prior to approving as a mananger) and when I go into AccountRight the timesheet does not have that information available either.
Hi, DJC_Cate
Thank you for providing the requested screenshots.
As per checking, the screenshot you sent and had the option to add a job and a customer is only for activity. Timesheets don't recognise job and customer as it can only have the number of hours worked. You will find more information through our Help Articles: Using the MYOB Team mobile app and Using the MYOB Team admin portal.
Let us know if you require further assistance.
Best regards,
Doreen
