Forum Discussion

DJC_Cate's avatar
DJC_Cate
Cover User
9 months ago

MYOB Teams not transferring activities, jobs & customers entered in the timesheet

When an employee enters a timesheet in the app with an activity, job & customer selected and it is approved when it appears in MYOB time billing the activity, job & customer do not come across.  All ...
MYOB Teams
DJC_Cate's avatar
DJC_Cate
Cover User

Hi Doreen,

 

Here is an example.  So I submit time as an employee in the MYOB Team App selecting an activity, job & customer.  I then approve it in the MYOB Team Portal (where it does not show that information which I would actually be required to review prior to approving as a mananger) and when I go into AccountRight the timesheet does not have that information available either.

 

Doreen_P's avatar
Doreen_P
MYOB Moderator
8 months ago

Hi, DJC_Cate

 

Thank you for providing the requested screenshots.

 

As per checking, the screenshot you sent and had the option to add a job and a customer is only for activity. Timesheets don't recognise job and customer as it can only have the number of hours worked. You will find more information through our Help Articles: Using the MYOB Team mobile app and Using the MYOB Team admin portal.

 

Let us know if you require further assistance.

 

Best regards,

Doreen

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