Our staff cannot acces Team at present to log hours worked. Error message "A problem occurred attempting to load MYOB Team. Please try again later" Anyone else experiencing teh same?
think the solution is this Earl -
uninvite employee
remove Team APP from phone
update OS on phone
reinvite employee
accept invite
install Team APP
Employee can then use APP. Think the OS on phone must be latest.
Hi, AdamGold
We're reaching out regarding your concern about the functionality of the MYOB Team App. We haven't received any updates or responses from you recently, and we want to ensure you're still experiencing the issue. If the app is now working correctly, we can go ahead and close this case for you.
Best regards,
Doreen
I'm interested to know if partners/users are having this problem. I have a site with 14 employees and only 4 can log into Team to do timesheets. Have uninvited, and reinstalled app but will try to update the Phone OS in case this is a problem. Lynley
HI LynleyAveris,
Thanks for reaching out. My advice is to create a different location and then re-add the employees. If the issue persists, attempt logging in using a different device.
Feel free to post again, we're happy to help!
Regards,
Earl
Hi, AdamGold
Thanks for your post, and welcome to the MYOB Community Forum.
Does the error message appear when they are signing into the MYOB team app? Kindly advise the employee to uninstall and then reinstall the application. Also, make sure that they have the updated version of the MYOB team app as well as the operating system of their phone.
Please let us know how it goes.
Best regards,
Doreen
