Forum Discussion

Weegs's avatar
Weegs
10 months ago

Network Request Failed....Couldn't export this report..... MYOB is clearly buckling under the strain

Over the past couple of weeks, mainly in the late afternoon, I've been getting Network Request Failed messages when trying to process a pay run. At first I scanned the forums and it seems quite a few...
  • Weegs's avatar
    Weegs
    10 months ago

    Hi Shella,

     

    Thanks for your reply. This week payroll has worked normally. I've been using MYOB for 10 years now and am pretty confident everything is set correctly.  Nothing changed at my end. 

    It seems to be an intermittent problem which I believe is caused by MYOBs lack of processing power or network bandwidth in relation to the number of customers using their online version.

     

    They obviously try to save money by paying as little as possible to their hosting partner for as much resources they can get. It seems they are testing the limits of their capacity at certain times of the day / week. 

    I do my pay run weekly on a Wednesday and the problem only seems to occur late in the afternoon. If I do it midday or Thursday morning, it doesn't happen.

     

    I mainly posted this message in the hope MYOB would see the impact their stinginess is having and to let other people who are affected know it's not anything they are doing wrong. 

Shella_A's avatar
Shella_A
MYOB Moderator

Hi Weegs,

 

I hope this message finds you well today. I just wanted to follow up on whether you still require assistance when exporting the report, as we’re not able to receive any response. If you still encounter any further issues, please feel free to reply, as we're always delighted to assist you further.

 

 

Kind regards,

Shella

Weegs's avatar
Weegs
10 months ago

Hi Shella,

 

Thanks for your reply. This week payroll has worked normally. I've been using MYOB for 10 years now and am pretty confident everything is set correctly.  Nothing changed at my end. 

It seems to be an intermittent problem which I believe is caused by MYOBs lack of processing power or network bandwidth in relation to the number of customers using their online version.

 

They obviously try to save money by paying as little as possible to their hosting partner for as much resources they can get. It seems they are testing the limits of their capacity at certain times of the day / week. 

I do my pay run weekly on a Wednesday and the problem only seems to occur late in the afternoon. If I do it midday or Thursday morning, it doesn't happen.

 

I mainly posted this message in the hope MYOB would see the impact their stinginess is having and to let other people who are affected know it's not anything they are doing wrong. 

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    10 months ago

    Hi Weegs,

     

    Thanks for the response.

     

    My apologies for the late reply. Thank you for your detailed feedback. We appreciate your patience. It's valuable to hear from long-term users like you. I understand your concerns about the intermittent issues you've been experiencing, particularly during peak usage times. I want to assure you that MYOB is committed to providing a reliable and efficient service to all its users. Your feedback is important, and I will ensure it is passed on to the relevant teams for consideration.

     

    Please be informed that we will be closing this thread now. Feel free to start a new post again if you have any other queries. We're always delighted to assist you further.

     

     

    Kind regards,

    Shella

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