Forum Discussion

wheyrick's avatar
wheyrick
2 years ago

Not receiving payslips

Hello   My employees are not receiving payslips. MYOB is saying sent and when I check in pay runs there is a check under sent. Its not in junk mail either.   I have also googled other options to ...
  • wheyrick's avatar
    wheyrick
    2 years ago

    answer for me was

     

     logo needed to be .png format 

allrailkw's avatar
allrailkw
Experienced Cover User

I am having the same issue - starting last week

wheyrick's avatar
wheyrick
2 years ago

answer for me was

 

 logo needed to be .png format 

  • allrailkw's avatar
    allrailkw
    Experienced Cover User
    2 years ago

    Yes, deleted the logo off the payslip and it works again 

  • Katherina_White's avatar
    Katherina_White
    Contributing User
    2 years ago

    This solution worked for me too. Thank you!

    • Leneth_A's avatar
      Leneth_A
      Former Staff
      2 years ago

      Hi Katherina_White, 
       
      Thanks for your post and welcome here to the Community Forum. We apologize for any inconvenience this has caused you, and we are glad to hear that the solution fixed your concern. 

       
      Feel free to post again anytime you require further assistance. 
       
      If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
       
      Cheers, 
      Leneth

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.