Pay Day Super - 1 employee refunded
Hi I have started using payday super and 1 employee's 2x payments have been refunded bank into the bank. His superfund is QSuper the membership number matches from the SBSCH and MYOB. When I set it ...
Forum Discussion
Hi TheCoolShop,
Appreciate you sharing that screenshot with the Community.
When you have a moment, could you check your email for any notifications relating to this super payment? If there’s an email about the payment, it should include an error or reason for the refund, please save that error and reach out to our back-end team with those details so they can dig into what’s happened behind the scenes. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
there have, so far, been no other refunds from this employee's account however i want to monitor it for the next couple of pay cycles as am unsure how long the super fund takes to reject a payment.
