Pay Day Super - 1 employee refunded
Hi I have started using payday super and 1 employee's 2x payments have been refunded bank into the bank. His superfund is QSuper the membership number matches from the SBSCH and MYOB. When I set it ...
Forum Discussion
Hi TheCoolShop,
Appreciate you sharing that screenshot with the Community.
When you have a moment, could you check your email for any notifications relating to this super payment? If there’s an email about the payment, it should include an error or reason for the refund, please save that error and reach out to our back-end team with those details so they can dig into what’s happened behind the scenes. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
hi Earl_HD
Its happened again, just the one super payment same employee. see attached it is very odd- i worked out his super fund was in MYOB as QSuper which is now australian retirement fund so that was changed in MYOB. Why would this one transaction be rejected after my initial post here- none other have been.
Hi TheCoolShop,
Thanks for coming back to us and for the extra detail about the fund change from QSuper to Australian Retirement Fund. Because this is a one-off rejected super payment for a specific employee, we’ll need to jump into your actual file and see the exact error coming back from the super portal, which we can’t safely do from here. The best next step is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account.
Regards,
Sai
