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kjsimmons1283's avatar
kjsimmons1283
Member
2 days ago
Solved

Pay Day Super

Hi Team, I'm new to the Pay Super function, I used it last Wednesday to pay my employees super (i was late due to an issue with being able to authorise payments), however it is still sitting as paym...
  • Genreve_S's avatar
    Genreve_S
    1 day ago

    Hi kjsimmons1283, 

     

    I get why it is worrying if Super takes longer to process. If the money’s already left your account, the payment is likely still processing.

     

    I wouldn’t make another payment for the same amount just yet, as it could end up being duplicated.

    Pay Super can take 3 to 5 business days, and sometimes up to 7 business days, to clear.

     

    If it’s been longer than that, it’s best to contact support so they can check the payment status for you. You can reach out by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.

     

    Regards,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
1 day ago

Hi kjsimmons1283, 

 

I get why it is worrying if Super takes longer to process. If the money’s already left your account, the payment is likely still processing.

 

I wouldn’t make another payment for the same amount just yet, as it could end up being duplicated.

Pay Super can take 3 to 5 business days, and sometimes up to 7 business days, to clear.

 

If it’s been longer than that, it’s best to contact support so they can check the payment status for you. You can reach out by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.

 

Regards,
Genreve

  • kjsimmons1283's avatar
    kjsimmons1283
    Member
    1 day ago

    Thanks heaps Genreve, I will do a catch up with 2 weeks super next week to get us on track. 

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