Forum Discussion

Craig19's avatar
Craig19
Member
3 months ago

Pay runs not responding

Hi,   I am using MYOB Business online and my Pay runs function will not load.   I have tried clearing cache and cookies but still nothing, just a spinning circle.   Thx
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
3 months ago

Hi Craig19,

 

Nice work already giving the ol' cache and cookies clear-out a go. If it's still stuck on that never-ending spinning circle, it could be caused by a corrupted draft pay run sitting in the background.

 

Try this quick little workaround:

 

  1. At the top of the screen, click Create
  2. Select Pay run, let that page load fully
  3. Then go back to Payroll > Pay runs

This refreshes things and usually kicks the screen back into gear.

 

Regards,

Sai

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