Forum Discussion

SueyQiu's avatar
SueyQiu
Member
2 years ago

pay runs rejected but no error code found

Hi    All the payslips we tried to lodge in the past are rejected and there are no error code shown in any stp reports section.   Can you please look up and let me know how to fix this so we can ...
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi SueyQiu 

 

Thanks for your post. There is no option to have the rejected pay runs to be accepted. However, as long as there are pay runs that are accepted after the rejected ones, the ATO will still receive the most up-to-date figures for your employees.

 

If you need further assistance, please send a screenshot of the STP reports tab so I can assist.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Best regards,
Doreen

SueyQiu's avatar
SueyQiu
Member
2 years ago

Hi Doreen,

 

Still need assistance.

Please see below screenshot you requested

 

It seems that some set up might be wrong as in the STP reports show "rejected". The payslips in the employee section also shows as rejected.

 

Could you advise what I can do to make sure payslips/pay run can be lodged correctly.

 

Kind regards

 

Shuyi

 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi SueyQiu 

     

    Thanks for the update. Kindly click the Rejected word from the Status column so that we would be able to see reason for rejection. Once those details are available, please take a screenshot have it attached to your next post. Make sure that sensitive information is removed before posting in the Forum. 

     

                             

     

    Best regards,

    Doreen

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