Hi ketchup,
That 'Whoops, we’ve hit a snag' message usually indicates a technical issue during the verification step, and in many cases, it needs to be looked into by our team. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regarding fines, MYOB doesn’t cover penalties related to late super payments. We always encourage setting up Pay Super as early as possible in the quarter to avoid last-minute delays. Hopefully, once this is sorted, your future payments will be seamless.
Regards,
Earl