Forum Discussion

djr123's avatar
djr123
Member
2 days ago

Pay super , some funds rejecting

I ran my monthly payrun and completed my first pay super for April but some of the employees' super payments did not go through whereas others did so successfully.  I'm receiving this message for the...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
1 day ago

Hi djr123,

 

Thanks for getting in touch and for double‑checking the super fund details with your team. That specific message usually means the fund details in the background aren’t lining up with what the fund can accept through Pay Super, even if everything looks correct in your MYOB file. Because some payments have gone through and others haven’t, we’ll need to take a closer look at your file and those funds on our side. The best next step is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account.

 

Regards,

Sai

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