HiI am having a lot of trouble getting the superannuation paid through my super. After numerous phone calls to myob and over 3 days on the phone with them it is has failed yet again. Myob tell me that I need to contact the bank to find out why this is happening. I do not have access to my employer's bank account so therefore I am unable to contact the bank to find out and my employer is overseas for another few weeks.Has anyone else had this problem and if so, how did you get it rectified so payments go through?Is there something my employer has to do with the bank as this is a first time payment from a new account which has been set up with the bank.Help please. I am at my wits end!

HiDo you have an error message you can share and at time of sending the super payments are there any errors at that point, as checking there is no errors with the employee superannuation details.Thanks Chris

Hi Chris, I also have issue with one employee payment while i have checked her details but everything seems to be correct while other employees having same super is processed i have issues processing 1 single employee which has this error message displayed

Hi When paying super through a clearing house the employee details must be the same as their super fundas the clearing house comparesRecommend go back into the paysuper and hover over this employee's super line and it should guide you what the problem is within the employee detailsCheck super fund and employee detailsthanks Chris

Hi Chris, All the details have been checked but error still remins

Hi Its odd it does not provide what the error is you've shown me an image of some information is incorrect,Can you hover over the symbol, as it should guide you what is wrong or missing!

Pay Super | MYOB Community

35 Replies

Cazza06
Contributing User
1 month ago
Is anyone going to answer my question? I would be interested to know please
many thanks
Princess_R
MYOB Moderator
1 month ago
Hi Cazza06,

Thanks for reaching out. It’s unusual that the reversed super payment isn’t appearing in the list to repay. Normally, when a super payment batch is reversed, the individual contributions are added back to your unpaid super contributions.

We’ll need to review the payment to confirm its current status and work out the best next step. I recommend contacting our team via live chat through MOCA, our virtual assistant, or using one of the other support options available on our website.

Cheers,

Princess
JaneneP
Experienced Cover User
1 month ago
MYOB this is ridiculous - I am also have issues with refunds being made back to our business account, rang super fund, and they advised to reach out to MYOB get the clearance house rejected reference no. so they can view, and that now the staff members payment is late, I also have to contact the ATO to advise of missing payment - which I have not not missed, this staff member has been accepted in some pays and rejected in others.
ChrisMc
MYOB Staff
1 month ago
Hi,
Could you clarify that the original paysuper have been reversed therefore reappear in paysuper to pay or has the super amount returned to your bank account?
Thanks Chris
Cazza06
Contributing User
1 month ago
Hi Chris
the money was never taken out of the account as we had all those problems and finally that has now been fixed. When I rang myob on one of the occasions, the girl who I spoke with teamviewered in and reversed the payment

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Pay Super

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