Payday Super
Hi Team,
With the introduction of Payday Super, we are concerned about the time it takes from the payment being processed the superannuation module in MYOB and the funds hitting the employees s...
Forum Discussion
This is our concern also but I'm assuming there will be some grace following the transition. There is some information on the ATO site about this.
Also, if MYOB doesn't work out, we will have the option to ditch them and use a different clearing house.
Since the ATO has MYOB listed as an 'integrated data and payment clearing solution', I will be raising my concerns with them.
Sorry for the delayed reply, and thanks for flagging your concerns. With Payday Super, contributions generally need to reach the employee’s fund within 7 business days of payday, and in some cases there can be extra processing time while fund details are being validated and set up. That’s why it’s best to process contributions as early as possible.
While we’re always happy to help look into any delays and share as much information as we can, fines or penalties for late super payments wouldn’t be something MYOB is able to cover. The good news is that the ATO has said it plans to take a practical, education-focused approach in the first 12 months of Payday Super, especially where businesses are making genuine efforts to meet the new requirements. You can check out more info here.
Cheers,
Princess
Your reply is nonsense Princess. Quicksuper would clear payments in 3 days. I am on day 4 this week with MYOB. There are no new employees just standard super week each week for one particular client and you are still processing. I feel like you hold the $$$ before sending them off.
You have to get better otherwise you will not have a business left based on all the changes, phone queues, issues happening since the 17 June update. I am a furious user that has spent hours and hours on the phone sorting the MYOB mess over the last week and this sort of response seems to be typical of MYOB these days.
Exactly! Valle has summed up the MYOB debacle perfectly.
I am so glad you mentioned QuickSuper. I am in the process of setting that up for my company.
We have yet to even have a response to our request to start Super Payments through MYOB. That is after three weeks so we have simply made a better choice.
I have a different but related problem - I processed a Super payment on 18/06/26 and Super Payments shows it as complete. However, under Pay Runs super is showing as unpaid and the funds have not come out of the bank account. I have not received any notification of a problem and there are sufficient funds in the bank account. We have successfully used PayDay Super four times previously - why is is not working now?
Thanks,
Marise
Sorry for the late reply. To clarify, the money doesn’t sit with MYOB at any stage. The time it takes to show in your employees’ super accounts can vary depending on bank processing times, as well as how long it takes for the funds to allocate the payment to each individual super fund. This forum post gives a more detailed explanation of the processing timeframes and who’s involved along the way.
Marise, there’s currently an issue our team is investigating where super payments aren’t always syncing correctly between the Pay Run window and the Pay Super status. I don’t have a timeframe to share just yet, but it is being looked into. In the meantime, the best place to check unpaid super liabilities is the Super Payments window and the Super Payments report, so you can make sure everything matches up there.
Cheers,
Princess
