Payday Super
Hi Team,
With the introduction of Payday Super, we are concerned about the time it takes from the payment being processed the superannuation module in MYOB and the funds hitting the employees s...
Forum Discussion
I have a different but related problem - I processed a Super payment on 18/06/26 and Super Payments shows it as complete. However, under Pay Runs super is showing as unpaid and the funds have not come out of the bank account. I have not received any notification of a problem and there are sufficient funds in the bank account. We have successfully used PayDay Super four times previously - why is is not working now?
Thanks,
Marise
Sorry for the late reply. To clarify, the money doesn’t sit with MYOB at any stage. The time it takes to show in your employees’ super accounts can vary depending on bank processing times, as well as how long it takes for the funds to allocate the payment to each individual super fund. This forum post gives a more detailed explanation of the processing timeframes and who’s involved along the way.
Marise, there’s currently an issue our team is investigating where super payments aren’t always syncing correctly between the Pay Run window and the Pay Super status. I don’t have a timeframe to share just yet, but it is being looked into. In the meantime, the best place to check unpaid super liabilities is the Super Payments window and the Super Payments report, so you can make sure everything matches up there.
Cheers,
Princess
