payday superannuation using MYOB

Hi Dlmad,

Once you've made the payment in MYOB, it usually takes around 5 business days for it to be authorised, processed, and land in the employee's super fund. That said, things like bank processing times or fund delays can sometimes slow it down a bit, so we recommend allowing up to 10 business days just to be safe. Here's a handy link with more info: Make superannuation payments. If it's been more than 10 business days and the payment still hasn't come through, best to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can take a closer look for you.

Regards,

Sai

NOT GOOD enough as the new rules for pay day super from the ATO require the payment to be received in the employee's super account within 7 seven days.  So how is MYOB going to speed this up?  

Sai - you have completely misunderstood my query...

For us to use your pay super in MYOB and especially with the new payday super rules, MYOB needs to work very quickly to ensure compliance and the clearing house (MYOB Clearing House) is process the payment fast.  The funds have been deducted from my bank overnight - and that part is working fine.  it's the behind the scenes machinations that is outside our control that is the issue...please get this right as many businesses will be in super guarantee charge situations if you guys are delaying the process.

What a joke! 7 days is the ruling

where is the money that myob have deducted on pay day and will myob pay the fine fine and if you go bankrupt (likely) where is our money?

a big incompetent myob - going to zero!!!

Hi 576752,

Fair question, that time frame is tight.

Once the payment is deducted, MYOB doesn’t hold the money; it goes through the clearing house and bank processing before it reaches the super fund. Pay Super typically takes around 3–5 business days from authorisation, but it can take up to 10 business days end to end depending on bank and fund processing.

If it’s been more than 10 business days, it’s worth getting our team to check it properly via live chat through MOCA, our virtual assistant, or by lodging a ticket in My Account.

Regards,
Genreve

Hey Dlmad​ and all

We've updated this thread with some FAQ's that should help answer your question - check it out here. 

Feel free to reach out if you have any more questions!