Hi,
I'm having trouble setting up a new employee. My product limits me to two payees in a payroll. But one of the employees is inactive. Only one is left active in each pay.
And recently I tried to create a new employee:
But after finishing filling in the details, there is no option to save or send the self-onboarding invite.
Does anyone know how to fix it? Urgently need to finalise payroll.
Many thanks!
Hi SUSUSO,
Thanks for getting back to us. The payroll limit is based on the number of unique employees paid within each calendar month, so the count should start again for October. The inactive employee from September shouldn’t prevent you from paying a new employee in October. If you’re still unable to save the employee or send the onboarding invite, please contact our Support team via Live Chat or submit a case through My Account, so we can check why the October limit hasn’t updated correctly.
Regards,
Sai
Hi SUSUSO,
Thanks for sharing those details. From what you’ve described, it looks like you may have reached your plan’s monthly payroll usage limit. Payroll usage is not based on the number of active employees in the file. It is based on the unique employees processed in a pay run, so if the inactive employee was already processed this month, they may still count towards the limit. For more information, please see this help page: Payroll limits and fees
If the limit looks available but the Save or invite option is still missing, please reach out to our team so we can check this further. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
