Forum Discussion

Arnel's avatar
Arnel
2 years ago

Payroll - Looks Good Button not working

I am unable to complete my weekly payroll due to the Looks Good button not working.  Can anyone suggest a fix please.  I have 2 separate company payrolls under the one account - one is working fine, ...
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi Arnel  and amalyse,

Thank you so much for your post and welcome to the Community Forum! I am sorry to hear that you were not able to access your Looks Good Button. 

Thanks for the Information and my apologies for the late response. Can you please confirm if you're getting any error message when you press Looks good or it's not working when clicked on? If the button is not appearing or working at all, it has been found that the issue is environmental and does not originate in our systems, however, trying the following steps has worked for some users: 

 

  • Trying a different computer to rule out file specific issues
  • Changing Networks
  • Trying additional devices (smartphone) both on network and mobile data
  • Turning off any banking apps installed on the computer
  • Check the time when this issue first occurred and find if any updates were installed during that time.
  • Allowing access to *.myob.com

Please do let me know how you go on this.

Regards,
Earl

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