Payroll - NZ
Recently it was brought to my attention from Inland Revenue that my payday filing had not been submitted for 6 weeks! This was due to an incorrect employee tax number given to me and a child support payment that was requested under a different tax number (which I will be honest and say that I did not pick up the different IRD numbers) Yes had I checked I could have solved the issue.
It could have been picked up earlier had I received a separate notification from MYOB that that the payday filing was rejected. I have never had the need to check that payday filing was submitted as all the staff tax numbers were correct. To top my day, when I rang MYOB for assistance on the matter, the automated phone message was "our phones lines are experiencing large volume of calls and wait time is over 1 hour" Sorry MYOB that is not acceptable!
It would be good if the product/services team could add a feature to advise payroll staff that payday filing had been rejected in the first instance. Just for those people (like me) who don't think to check that the payday filing has successfully been filed. Thank You.
An unhappy customer.
Angela.
