Payroll Issue

Hi Kerri511,

Thanks for checking all of those reports. I can see why this would be confusing when the figures aren’t lining up. What’s likely happened here is the bank feed transaction may have been allocated as a Spend Money transaction instead of being matched to the payroll transaction. If that happens, the pay run records the wages in payroll, and then the Spend Money allocation can add the amount again to Wages & Salaries in the P&L, which is why the figures can look much higher than expected. This usually happens when employees are set up to be paid electronically. In that case, the payroll payment should normally flow through so the bank transaction can be matched to it. If the bank file wasn’t downloaded, the transaction may have been manually allocated instead.

A good first step is to review the bank feed payroll transactions and check whether they were coded as Spend Money instead of matched to the payroll payment. If so, those allocations would usually need to be corrected, then the bank transaction matched to the right payroll entry. If you’re still having issues after checking that, it’d be best to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can look into the account setup and transactions more closely. 

Regards,

Sai