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dimiv's avatar
dimiv
9 days ago

Payroll not loading

Everything is working but cannot load payroll to do pays for 2 days

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    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      8 days ago
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      Hi dimiv,

       

      Glad to hear everything else is working! If payroll isn't loading, it might be due to a corrupted draft pay run in the file. You can try this:

       

      1. Go to the Create menu and select Pay run, this should load the Create pay run page.
      2. Then, head back to Payroll > Pay runs, and the page should now load properly.

      If it's still not working, the best thing to do is reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can take a closer look for you.

       

      Regards,

      Sai

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loading","moderationData":{"__ref":"ModerationData:moderation_data:891074"},"body":"

I need a solution as need to pay employees. How do I access the live chat

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"75","kudosSumWeight":0,"postTime":"2025-03-25T05:58:00.236+11:00","lastPublishTime":"2025-03-25T05:58:00.236+11:00","metrics":{"__typename":"MessageMetrics","views":15},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Pay/message:891067/message:891074","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:891081"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"80","rawBody":"

I need a solution as need to pay employees. How do I access the live chat

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:891074_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:891081":{"__typename":"ModerationData","id":"moderation_data:891081","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:891081":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:295370"},"id":"message:891081","revisionNum":1,"uid":891081,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Pay"},"parent":{"__ref":"ForumReplyMessage:message:891074"},"conversation":{"__ref":"Conversation:conversation:891067"},"subject":"Re: Payroll not loading","moderationData":{"__ref":"ModerationData:moderation_data:891081"},"body":"

Hi dimiv,

\n

 

\n

Glad to hear everything else is working! If payroll isn't loading, it might be due to a corrupted draft pay run in the file. You can try this:

\n

 

\n
    \n
  1. Go to the Create menu and select Pay run, this should load the Create pay run page.
    2. \n
  2. Then, head back to Payroll > Pay runs, and the page should now load properly.
    3. \n
\n

If it's still not working, the best thing to do is reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can take a closer look for you.

\n

 

\n

Regards,

\n

Sai

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-03-25T09:50:41.785+11:00","lastPublishTime":"2025-03-25T09:50:41.785+11:00","metrics":{"__typename":"MessageMetrics","views":6},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Pay/message:891067/message:891081","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1285","rawBody":"

Hi ,

\n

 

\n

Glad to hear everything else is working! If payroll isn't loading, it might be due to a corrupted draft pay run in the file. You can try this:

\n

 

\n
    \n
  1. Go to the Create menu and select Pay run, this should load the Create pay run page.
    2. \n
  2. Then, head back to Payroll > Pay runs, and the page should now load properly.
    3. \n
\n

If it's still not working, the best thing to do is reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can take a closer look for you.

\n

 

\n

Regards,

\n

Sai

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