Forum Discussion

KrystenMc's avatar
KrystenMc
2 months ago
Solved

Payroll page will not load

I am getting the circle of death trying to load the Payroll page for the past 4 days. I have cleared cache and cookies. I have tried logging in on other devices and via both Microsoft Edge and Chrome. My husband is also having the same issue. 

Anyone have any ideas how to fix this? I have seen previous posts from people with the same issue, how did you sort this please, it's so frustrating! 

Thank you!

payroll error
  • KrystenMc's avatar
    KrystenMc
    2 months ago

    Yes the MYOB Team reached out and advised the following which worked.

     

    To  fix the issue, we recommend the following:

    1. Sign in to app.myob.com and go to the Create menu.
    2. Choose Pay run. This will load the Create pay run page.
    3. Go back to Payroll > Pay runs > The page should now load.

    This issue may be due to a corrupted draft pay run in the file.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 months ago

    Hi there KrystenMc,

     

    I've checked the payroll page on my end, and it's working fine. You can access the payroll page to see if it's working now. In addition, make sure that if there's any firewall or antivirus software, it's not blocking access to the payroll page.

     

    Best regards,

    Doreen

    • KrystenMc's avatar
      KrystenMc
      2 months ago

      Hi Doreen, 

       

      I have tried every day since this issue started occurring and it's still not working. Please can you assist asap.

       

      Thank you,

      Krysten

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        2 months ago

        Hey KrystenMc,

         

        Since you're still experiencing issues with the payroll page, I'd recommend reaching out to our support team directly on Live Chat via our virtual assistant, MOCA. They'll be able to look into the issue more thoroughly.

         

        Best regards,

        Doreen 

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