Forum Discussion

8 days ago

Payroll page will not load

I am getting the circle of death trying to load the Payroll page for the past 4 days. I have cleared cache and cookies. I have tried logging in on other devices and via both Microsoft Edge and Chrome...

Doreen_P

MYOB Moderator

6 days ago

Hi there KrystenMc,

I've checked the payroll page on my end, and it's working fine. You can access the payroll page to see if it's working now. In addition, make sure that if there's any firewall or antivirus software, it's not blocking access to the payroll page.

Best regards,

Doreen

KrystenMc
6 days ago
Hi Doreen,

I have tried every day since this issue started occurring and it's still not working. Please can you assist asap.

Thank you,
Krysten
- Doreen_P
  MYOB Moderator
  6 days ago
  Hey KrystenMc,
  
  Since you're still experiencing issues with the payroll page, I'd recommend reaching out to our support team directly on Live Chat via our virtual assistant, MOCA. They'll be able to look into the issue more thoroughly.
  
  Best regards,
  
  Doreen
- ScottyA
  2 days ago
  Hi KrystenMC,
  
  Did you get a resolution to your problem? If so what was the fix? As I seem to be experiencing the same problem (with the same approximate timeline).