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Mandy-148's avatar
Mandy-148
Contributing User
3 years ago

Payroll reporting - Year-to-date verification report

Dear supporting team,   I have problem with YTD verification report in MYOB New Essential. The payroll activity and payroll register report match. But they did not match with balance in YTD verific...
  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi Mandy-148 

     

    Thanks for working with me on this. Can I get you to process a $0.00 pay now with the payment date as 30/6/21?

     

    Let me know how you go.

Tracey_H's avatar
Tracey_H
Former Staff

Hi Mandy-148 

 

Thanks for the detailed information and screenshot. Can I also get you to send screenshots of the YTD verification report and the Payroll activity report? 

 

Please fee free to send me those screenshots in a private message.

Mandy-148's avatar
Mandy-148
Contributing User
3 years ago

Hi Tracey,

 

Please find attached screenshot for YTD verification report & payroll activity report.

 

Thanks.

 

Kind regards,

Mandy

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    Hi Mandy-148 

     

    Thanks for those screenshots. In the Payroll reporting centre>>Reports tab can you click on the ellipsis for the last payrun report sent and select Download. Are the YTD amounts correct in that report? If they are can you try refreshing the Payroll reporting centre by following these steps:

     

    1. in the Payroll reporting centre click on ATO settings
    2. click STP settings
    3. click Start setup
    4. re-do the STP setup

    If the YTD amounts are 0.00 in that last payrun report can you send me a screenshot of the pay item(s) setup for the applicable wage pay items.

     

    Please let me know how you go.

    • Mandy-148's avatar
      Mandy-148
      Contributing User
      3 years ago

      Hi Tracey,

       

      I re-do the STP setup again in MYOB New Essential as per your advice, but it has still not worked yet.

      Please find attached file for screenshot of pay items setup. Could you please help me to check it?

       

      Thanks.

       

      Kind regards,

      Mandy

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        3 years ago

        Hi Mandy-148 

         

        Can you please run the Payroll activity report and click on the expand arrow and check the pay items that have been paid for those employees?

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