Forum Discussion

kp's avatar
kp
Cover User
6 days ago

payslip emails

My payslip emails are not going out this week for some reason. Theyhave been fine up until now not sure why this is happening. Can anyone help.
email
payslip
  • Shella_A's avatar
    Shella_A
    6 days ago

    Hi there KP,

     

    I've tried to replicate the issue with pay slips not being sent to your employees, and it worked fine on my end. Even after using a different email address, it still didn't work for you. I suggest asking your employees to check their spam or junk folders to see if the pay slips ended up there. If there's still no sign of pay slips, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount so they can check on it.

     

     

    Regards,

    Shella

Shella_A's avatar
Shella_A
MYOB Moderator
6 days ago

Hi there KP,

 

I've tried to replicate the issue with pay slips not being sent to your employees, and it worked fine on my end. Even after using a different email address, it still didn't work for you. I suggest asking your employees to check their spam or junk folders to see if the pay slips ended up there. If there's still no sign of pay slips, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount so they can check on it.

 

 

Regards,

Shella

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