Payslips not downloading
I am receiving the attached error message when printing payslips can you please advise how we can access them?
Forum Discussion
It is still unsuccessful
Hi CarolynH14,
Thank you for getting back to me.
I regret to learn that the challenge of downloading pay slips persists. I've initiated some fixed scripts to aid in resolving this issue. I kindly suggest that you clear your browser cache, then log out and log back into your account before attempting to download the pay slip again.
If the problem persists, could you please provide more details about when the error message appears? Is it visible when you're viewing the pay slip or after you click the download button? It would be helpful if you could share the steps you'd taken prior to receiving the error message. If possible, please ask other users of the file to test if they can download the pay slip. This will help us determine if the issue is specific to your user access.
Thank you for your cooperation and understanding.
Cheers,
Princess
