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SHY007's avatar
SHY007
2 months ago

Payslips not emailing

Hi - I have an ongoing issue with payslips not sending to employees via email.  The pay history shows that the payslips have been emailed.  I have double checked all email addresses are correct and h...
payslips
  • Doreen_P's avatar
    Doreen_P
    2 months ago

    Hey SHY007,

     

    I've replicated your issue with pay slips not being sent to your employees, and it worked on my end. After you've used an alternative email address, it still doesn't work. With that, I'd suggest having your employees check their spam or junk folders on their email to see if the pay slips sent are there. If there's still no sign of pay slips, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount so they can check on it.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 months ago

Hey SHY007,

 

I've replicated your issue with pay slips not being sent to your employees, and it worked on my end. After you've used an alternative email address, it still doesn't work. With that, I'd suggest having your employees check their spam or junk folders on their email to see if the pay slips sent are there. If there's still no sign of pay slips, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount so they can check on it.

 

Best regards,

Doreen

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