Hi - I have an ongoing issue with payslips not sending to employees via email. The pay history shows that the payslips have been emailed. I have double checked all email addresses are correct and have also tried alternate email addresses and still no payslips arrive in their inbox. I have just had to send seven weeks of historical payslips to one employee manually. I am using Business PRO.
Any suggestions for why this feature is not working and how I can fix it?
Thanks
Hey SHY007,
I've replicated your issue with pay slips not being sent to your employees, and it worked on my end. After you've used an alternative email address, it still doesn't work. With that, I'd suggest having your employees check their spam or junk folders on their email to see if the pay slips sent are there. If there's still no sign of pay slips, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount so they can check on it.
Best regards,
Doreen
