Hi Sparks01
Thanks for your post. The first thing I'd check is the linked account for Cheque payments. Go to Accounting>>Manage linked categories>>Payroll tab and make sure the Bank account for cheque payments is the correct bank account.
Also go to Banking>>Find transactions>>locate and open one of those pay transactions and check the Account field is the correct bank account.
If the pay transactions have been posted to the correct bank account, go to Banking>>Reconcile accounts and check if those pays are ticked. If they are, untick them and they will appear to be matched in Bank transactions.
Let me know how you go.
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Yes, the payroll transaction was ticked in Reconcile accounts. Unticking the transaction did work.
Thanks
Hi Tracey,
Thank you for your reply.
I have found the missing transations as they have been linked to 1-3001 Electronic Clearing Account, even though they should be linked to the Cheque account.
Are you able to advise how to get these transactions chnaged back to Cheque account, so they can be allocated on the bank feed?
Thank you.
Hi Sparks01
Great to hear you worked out why they are not appearing in Bank transactions. My Forum post, Why can't I match employee pays in Bank transactions, has detailed instructions for fixing this.
Let me know how you go.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi Tracey,
I can see the missing transactions have been allocated to Electrontic Clearing account rather than Cheque.
This is very strange as the employee card files all have Cheque as the payment method. Which is how they were set up when the MYOB update occurred.
Anyway, I still cannot figure out how to change these missing transactions.
If I go to Banking >> Reconcile Accounts, I can see the transations under the Elcetrocnic Clearing Account and they are unticked.
Thank you.
