Forum Discussion

SUSUSO's avatar
SUSUSO
Member
6 days ago

Payroll - Create new employee

Hi,   I'm having trouble setting up a new employee. My product limits me to two payees in a payroll. But one of the employees is inactive. Only one is left active in each pay.   And recently I tr...
SUSUSO's avatar
SUSUSO
Member
5 days ago

Hi Earl_HD​  ,

Thanks for your prompt response.

I understand there’s a payroll limit. But it is 1/10/2026, the new month starts. Shouldn’t the count

restart?

 

thanks

Andrea

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
5 days ago

Hi SUSUSO,

 

Thanks for getting back to us. The payroll limit is based on the number of unique employees paid within each calendar month, so the count should start again for October. The inactive employee from September shouldn’t prevent you from paying a new employee in October. If you’re still unable to save the employee or send the onboarding invite, please contact our Support team via Live Chat or submit a case through My Account, so we can check why the October limit hasn’t updated correctly.

 

Regards,

Sai

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