Forum Discussion

Lamica's avatar
Lamica
Experienced User
2 months ago
Solved

Payroll miscalculations

When doing payroll the correct hourly rate is showing up initially but the calculated total is incorrect and is using a different hourly rate which doesn't show up until it is up to the PDF stage rea...
  • Lamica's avatar
    Lamica
    2 months ago

    Hi

    Thanks. After a lengthy conversation with a MYOB person the only solution to ensure it was reliable ongoing was to change each employees standard pay in the employee file to 0. That seems to be working but I will be doing a few calculation checks until I am confident it has been worked out permanently. It seems to be an issue that MYOB are trying to work out but employers will have to keep an eye on it for a while at least. 

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 months ago

Hi Lamica, 

 

Totally get how off-putting it is when the totals don’t match. We’ve logged this with our dev team, and I’ve added you to the list of affected users, so you’ll get an update when it’s sorted. For now, the quickest fix is to manually adjust the amount so the pay comes out right.

 

Regards,
Genreve 

Lamica's avatar
Lamica
Experienced User
2 months ago

Hi

Thanks. After a lengthy conversation with a MYOB person the only solution to ensure it was reliable ongoing was to change each employees standard pay in the employee file to 0. That seems to be working but I will be doing a few calculation checks until I am confident it has been worked out permanently. It seems to be an issue that MYOB are trying to work out but employers will have to keep an eye on it for a while at least. 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.